Name of Product: Clarisonic Skin Care System
Units: While the reported incidence rate has been about one in ten thousand, the company is exchanging all affected Clarisonics for free. The recall pertains to all SKUs manufactured prior to July 2007. New, unaffected units are clearly marked with a box label that reads: “NEW DESIGN, ADVANCED ENGINEERING”.
Distributor: Pacific Bioscience Laboratories Inc., Bellevue WA
Hazard: The handle or charger can overheat, which potentially could result in injury or even catching fire. This issue is limited to the product’s internal electronic components, and is not an issue of effect on the skin.
Incidents/Injuries: No serious injuries have been reported
Description: Hand held rechargeable handle with charger base
Sold at: The Clarisonic Skin Care System has been available since late 2004 and is distributed through prestige retailers, dermatologists, other medical offices and select spas for a suggested retail price of $195.
Assembled in: USA
Remedy: Consumers should return their affected Clarisonics in exchange for a replacement. The replacements include advanced engineering that securely corrects the potential problem, and carry a fresh warranty, doubled to two years.
Consumer Contact: Consumers who have the Clarisonic Skin Care System should call 1-866-378-7360 (6am - 6pm, Monday - Friday Pacific Time) to make arrangements for free return and replacement of their affected Clarisonic.
Pacific Bioscience Laboratories Inc. is a leading innovator in sonic skin care and the creator of the Clarisonic Skin Cleansing System, the first professional-caliber sonic skin care system for healthy, younger-looking skin and the cleansing standard of renowned spas, leading dermatologists and beauty retailers nationwide. The encore innovation from the primary inventor of Sonicare®, Clarisonic represents Pacific Bioscience Laboratories’ ongoing mission to develop and market technically advanced and clinically proven products that make a clear difference in skin care. Clarisonic is distributed through dermatologists, cosmetic surgeons, spas and prestige retailers such as Sephora, Nordstrom, Saks Fifth Avenue, Ulta, Beauty.com and SkinStore.com. Clarisonic has been acknowledged as a beauty award winner by Women’s Health magazine and by retailers QVC and Sephora. For more information, visit the Clarisonic website.