Warranty and Returns

Warranty

At Clarisonic® we believe very strongly in product quality and in our quality assurance processes. Every unit is subjected to rigorous inspection and test procedures to ensure it meets our exacting specifications. Defective product is extremely rare. We do, however, examine returned products to help us identify product and/or process improvements.

Every Clarisonic Skin Care System includes a 30-day satisfaction guarantee and a warranty covering any manufacturer defect-related problems resulting from everyday use of the product. The warranty does not cover damage resulting from use with a voltage source other than 120V AC. Voltage converters or plug adapters do not guarantee voltage compatibility.

Following are the warranty terms for each Clarisonic model:

  • Clarisonic Mia®: 1 year
  • Clarisonic Classic: 2 years
  • Clarisonic PLUS: 2 years
  • Clarisonic PRO: 2 years
  • Clarsonic Opal™: 2 years

If you have any questions or concerns, please contact our customer service department at 1-888-5-CLARISONIC (1-888-525-2747).

Please be sure to register your Clarisonic.

Return Information

If you are not satisfied with your Clarisonic® product and would like to return it for a full refund, less shipping, please call 1-888-525-2747 for a Return Authorization (RA) request within 30 calendar days of the receipt of the product (60 days if product is purchased directly from your skin care professional). You will be provided with a UPS prepaid postage label for the return of your product.

Upon return, credit will be applied back to your original card, if purchased directly from the manufacturer. If original purchase was made from a third party, your credit will be issued via check and will be mailed within 4 weeks after receiving returned product.

Please note that Clarisonic does not permit the return of or offer refunds for:

  1. Products purchased, new or used, from unauthorized distributors or through unauthorized distribution channels.
  2. Products purchased more than 30 days prior (60 days if purchased directly from your skin care professional).
  3. Packages missing hardware components.
  4. Products returned without a valid itemized receipt.
  5. Shipping charges.

Products returned without an RA (Return Authorization) number will not be accepted. It is the responsibility of the sender to provide valid tracking information if confirmation of return is disputed. Clarisonic does not assume responsibility for lost or stolen product being returned for a refund without an RA number.

Note: Clarisonic recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Clarisonic or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.